Check-In/Check-out
Check-in time is after 3 p.m. Check-out time by 12 p.m.
Departures past 12:00pm will be subject to a Late Departure Fee of $40 + taxes per additional hour.
After 4pm the total night rate will be applied.
*A security deposit of $100 per night will be required on arrival at the hotel.
Cancellation Policy
Our policy allows cancellation at no charge if you cancel by 3:00 pm the day prior to the arrival date. After that time a 1-night charge (+ taxes) will be automatically processed on your credit card. Any changes made to the booking must be communicated to the hotel no later than 3:00 pm the day prior to arrival. We reserve us the right to refuse the modifications requested, regardless the reasons or circumstances that cause them.
Prepayment Rate Policy
To benefit from these rates, note that a FULL PAYMENT will be taken on your credit card at the time of the booking. A penalty charge of the total stay will be applied upon cancellation or no-show, no matter the reason or circumstances. NO CANCELLATION AND NO CHANGES ALLOWED.
Currency Policy
Our standard currency is the Canadian dollar. We accept U.S. dollars too. We’ll calculate the cost according to the day’s exchange rate, and add a surcharge for the transaction. Paying by credit card is usually your best bet for the best exchange rate.
Alcohol Policy
To enjoy alcoholic beverages, consumers must be at least 18 years of age with valid identification (if requested).
Roll-away Bed Policy
One child 11 years and under is permitted in addition to the double occupancy for free if a roll-away bed is not required. In case a roll-away bed is required, a fee of $55 + taxes per night will be charged.
One person 12 years and over is permitted in addition to the double occupancy for a fee of $55 + taxes per night in the suites which can fit a roll-away bed. Please contact the hotel directly to know if your room can accommodate a third person and a roll-away bed.
Roll-away beds are based on availability and cannot be guaranteed.
Valet Parking Policy
Hotel Monville offers 24 hours indoor valet service with in and out privileges.
Fee per vehicle per day is $38 CAD + taxes. We also offer daily use at $28 CAD + taxes*.
- Secure underground valet parking
- Vehicles with studded or 4 seasons tires are prohibited
- Charging station for electric vehicles and Tesla
- The hotel only accepts vehicles with winter tires from December 1st to March 15th
*Limited space
Hotel Monville entirely excludes its liabilité and shall not be held responsible in any way for any theft, loss, or damage to your vehicle and/or its content.
Please contact the valet service 30 minutes before your requested pick-up time.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Parcel Handling Policy
There is a parcel handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Smoke-Free Policy
Hotel Monville is 100% non-smoking. A $2000 (CAD) penalty plus tax will be applied.
Pet Can Stay Policy
We wish to extend a warm welcome to you and your pet at Hotel Monville.
Pet fee per day per pet is $55 CAD + taxes.
- Dogs and cats must be in good health, house-trained, clean, and in a flea program. Additional cleaning charges will apply if pets become a nuisance or create excessive mess, or damage to room or other areas within the hotel, and will be billed to your credit card
- We allow a maximum of 2 pets per designated room (dogs or cats).
- Dogs and cats must be leashed or in a travelling crate at all times in the public areas of the hotel.
- Dogs and cats are allowed in the lobby, the rooms and the terrace.
- We would prefer that your pet is not left unattended in your room. If you need to leave without your pet, please inform the front desk regarding your pet behavior and leave a contact number where you can be reached.
- Noise must be kept to a minimum, as barking and meowing may disturb our other guests stay.
- In accordance with local pet by laws, please ensure that you pick up after your pet at all times.
Privacy Statement
Your privacy is very important to Hotel Monville. To help protect your privacy, we adhere to the following guidelines:
This web site will explicitly ask when it needs information that personally identifies our customers or allows it to contact our customers (“Personal Information”). When possible, this web site will provide our customers with the means to make sure that Personal Information is correct and current.
This web site and its service providers use Personal Information to operate the sites, provide services, and to inform our customers of new features, services, and products. This web site may also carefully select other companies to send our customers information about their products or services (a “Secondary Use”).
If this web site intends to use Personal Information for a Secondary Use, we will not do so until we have provided our customers with an opportunity to affirmatively select such service.
This web site may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Hotel Monville or the site; (b) protect and defend the rights or property of Hotel Monville or this site, and (c) act under exigent circumstances to protect the personal safety of users of Hotel Monville, the site, or the public.
If at any time a customer believes that this web site has not adhered to these principles, please notify Monville Hotel by e-mail at hello@hotelmonville.com, and we will use all commercially reasonable efforts to promptly determine and correct the problem.
Our customers should also be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”. “Cookies” are small text files a web site can use to recognize repeat users, facilitate the user’s ongoing Access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g., customized delivery of information) available on this web site.
We recognize your right to access and control your personal information. You have the right to request access to your personal data in our possession, to update it or to correct it if it is inaccurate. To exercise these rights, please contact us at hello@hotelmonville.com. We will process your request as quickly as possible and provide you with a response in accordance with applicable legislation. Please note that in certain circumstances provided for by law or for administrative reasons, we may not be able to completely erase your personal information from our systems.
We take the security of your personal information very seriously. To protect your data from unauthorized access, misuse or disclosure, we have implemented appropriate security measures. This includes physical, technical and administrative controls to secure your personal information against loss, theft and unauthorized access. In addition, we use encryption to protect sensitive information as it travels over the Internet. We are committed to continually evaluating our security practices and improving our measures to ensure the optimum protection of your personal data.